Saturday, 22 June 2013

Leaving on a Jet Plane


Empty rooms...

Well, the last of our guests, my mom and dad, left early in the morning today.

It's not often that I vent my anger in my blog - I prefer my blog to be about happy things, but, I have to rant about the shabby treatment that was encountered by my parents in Schipol.

All went well as we said our goodbyes in Aberdeen and they headed to Amsterdam Schipol to catch their connecting flight.
As they are elderly and not fast on their feet, we had arranged wheelchair assistance and a meet-and-greet to take them through the transfer.
Unfortunately, when they arrived in Schipol, there was no one to meet them and no assistance given. My mom made some enquiries with several personnels in the airport but was told to wait until someone comes. They waited for 2 hours and no assistance came despite many enquiries. Even though they had Business Class tickets which specifically stated that wheelchair assistance will be provided, they finally had to rush and make their own way to the designated gate as they were basically ignored by the airport personnels.

I have to say that I'm very disappointed with the shoddy level of professionalism, courtesy and hospitality provided by Schipol and Malaysian Airlines.
I had thought better of them than this and I'm quite upset with what my parents had to go through.
They finally managed to get to the gate with minutes to spare.

I hope they have better service of care on the flight than they did on the ground.
















12 comments:

  1. Muna, you kena tulis surat complaint ni. I tak boleh imagine mcmana gaya parent you kena 'tergocoh2' kejarkan flight walaupun bukan salah diaorg.

    ReplyDelete
    Replies
    1. I know right!
      Its not fair to put them through all that especially at their age :(
      xoxo

      Delete
  2. alahaiii muna kesian juga ye about your parent . ada pembayaran ke tentang service tu? kalau kene bayar memang tak berbaloi lah muna . btw thanks muna by sharing your kofta tu . memang sedapp my family pun suka boleh makan dgn spaghetti n sos sekali

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    Replies
    1. memang tak berbaloi sangat. all those services had been paid for. in the end, no one wants to take any responsibility :(
      xoxo

      Delete
  3. I am angry too...kesian depa. But glad to see your parents had a wonderful stay at your place.

    ReplyDelete
    Replies
    1. we were outraged to say the least... what a way to end their holiday :(
      xoxo

      Delete
  4. you must write a complaint letter, hantar pada MAS, geram pulak i dengar cerita macam ni...

    Yatie

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    Replies
    1. Tu-la... alhamdulillah, they got home safe and sound :)
      xoxo

      Delete
  5. aci, tulih surat kat MAS chairman, do u want me to find out who is the appropriate person to write to? geram mami., it happen before, using other airline, never expected poor service with MAS... amsterdam ground staff, those dutch mmg kiasu, but daaa, MAS tak assist, unacceptable..

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    1. tu-la... tak professional langsung. Their excuse was the classic "system was down"... why not come up with something original like, "mintak mahap makcik, cheq tersilap makan ubat, cheq balun julap sebotoi..."
      xoxo

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  6. Pernah gak jadi @my mum during her last trip here. But the thing happen bkn yg international flight but masa connecting flight to KB....mmg my sis mengamuk2 @kaunter. Ur case ni lagi la worst, so call international & business class service tapi lousy. Geram kan?

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    Replies
    1. Memang geram dan sedih sangat bila dengar my parents' ordeal, Rostina, and they are not that strong anymore. Alhamdulillah they got through it.
      xoxo

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