Saturday, 22 June 2013
Leaving on a Jet Plane
Well, the last of our guests, my mom and dad, left early in the morning today.
It's not often that I vent my anger in my blog - I prefer my blog to be about happy things, but, I have to rant about the shabby treatment that was encountered by my parents in Schipol.
All went well as we said our goodbyes in Aberdeen and they headed to Amsterdam Schipol to catch their connecting flight.
As they are elderly and not fast on their feet, we had arranged wheelchair assistance and a meet-and-greet to take them through the transfer.
Unfortunately, when they arrived in Schipol, there was no one to meet them and no assistance given. My mom made some enquiries with several personnels in the airport but was told to wait until someone comes. They waited for 2 hours and no assistance came despite many enquiries. Even though they had Business Class tickets which specifically stated that wheelchair assistance will be provided, they finally had to rush and make their own way to the designated gate as they were basically ignored by the airport personnels.
I have to say that I'm very disappointed with the shoddy level of professionalism, courtesy and hospitality provided by Schipol and Malaysian Airlines.
I had thought better of them than this and I'm quite upset with what my parents had to go through.
They finally managed to get to the gate with minutes to spare.
I hope they have better service of care on the flight than they did on the ground.